Our Community Hospital/ Bryan Health & Rehabilitation


Our Community Hospital/ Bryan Health & Rehabilitation maintains a policy to provide uncompensated medical services either free of charge or on a discounted basis to those patients who demonstrate an inability to pay.


Services that qualify for financial assistance or financial hardship are limited to:
• Emergent Services that in the absence of immediate medical attention, could reasonably be expected to result in a) placing the health of the individual (or with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy, b)serious impairment to bodily functions, or c) serious dysfunction of any bodily organ or part and are limited to services provided in the Emergency Department.

• Our Community Hospital Physician Approved Services are services that are non-emergent but necessary and appropriate to prevent serious deterioration in the health of the patient from injury or disease. Often follow up services for care originating in the Emergency Department is included. Our Community Hospital Physician approval is required prior to the service being provided.

Patients must meet certain financial criteria to be determined eligible for financial assistance. The financial criteria for eligibility is:

• Household income equal to or less that 150% of the federal poverty guidelines determined by house hold size and based on the adjusted gross income of the family for the current or prior year.

• If assets (401k, mutual funds, property, etc.) are identified during the application process, the financial assistance adjustment may be reduced by the amount of the estimated equity value of the assets. The patient’s primary residence is exempt from consideration in any asset determination.

• Patients that are approved for Medicaid may be eligible for financial assistance.

To be eligible for a Financial Assistance Adjustment, the patient is expected to have applied for and complied with all processes related to seeking assistance from other insurers and/or programs (including all potentially applicable governmental programs) as requested by Our Community Hospital. Patients that are noncompliant or uncooperative in attempting to obtain other assistance may be denied Financial Assistance Adjustments.

• Patients that are determined to be ineligible for financial assistance may still be eligible for discount in their outstanding balances that would be equivalent to 5% of the patient’s household adjusted gross income for the year.

• Eligibility is applicable to all Acute Care; Emergency Room and Outpatient visits for a period of one year. The Private Diagnostic Clinic does not have a Financial Assistance Policy but will honor the financial assistance determinations made by Our Community Hospital in response to a patient’s financial assistance application.

• A financial assistance adjustment will be applied when the patient has been determined eligible via the application process and the service rendered is a qualifying service. When a patient is approved for financial assistance adjustments will be processed for any open, active or bad debt balance that is patient responsibility.

• Once eligibility has been determined, patients will not be charged more for emergency or other medically necessary care that amounts generally billed to patients that have insurance covering such care.

How To Apply

• Financial hardship applications can be obtained at Our Community Hospital, by calling customer service at 252-826-4144 or by coming by the business office.

• To apply for financial assistance, a complete Financial Hardship application is required. A complete Financial Hardship application is inclusive of, but not limited to, disclosure of household income, assets, resources; and supporting documents (e.g current year tax forms, pay stubs). Undocumented residents ( non-U.S. citizens living as residents in the U,S.) and patients who are without a home address may apply for financial assistance.

• Complete Financial Assistance applications should be submitted to Our Community Hospital at
P.O. Box 405 Scotland Neck, NC 27874 for review and determination of eligibility. The percentage of the financial assistance adjustment is determined by Our Community Self Pay Collections using a sliding scale based on income and family size. Once a determination has been made, the self pay department will send a determination letter to the patient. Determinations are normally completed within 30 business days after receipt.

• The full financial assistance policy, financial assistance policy summary and application are available in Spanish and are available electronically or in paper form.

• Copies of the full Our Community Financial Assistance policy and financial hardship application are available free of charge upon request by writing to the Self Pay Collections Department at PO Box 405 Scotland Neck, NC 27874.

Instructions for Completing the Our Community Hospital Financial Hardship Form

Section 1. Patient/Guarantor Information
Patient’s Name: Clearly print on the blank line the first name, middle initial, and last name of the patient or guarantor.
Patient’s Address: Clearly print on the blank line the address where you live including the city, state and zip.
Patient’s Date of Birth: clearly print on the blank line you date of birth
Patient’s Social Security Number: Clearly print on the blank line you social security number Patient’s Marital Status: Clearly print single or married
Section 2. Spouse Information (may be skipped if you are single)
Spouse’s Name: clearly print on the blank line the first name, middle initial, and last name of the patient or guarantor’s spouse.
Spouse’s Address: either clearly print on the blank line the address where your spouse resides or indicate “Same” if you and your spouse reside at the same address
Spouse’s Date of Birth: Clearly print on the blank line you spouse’s date of birth
Spouse’s Social Security Number: Clearly print on the blank line you spouse’s social security number
Section 3. Household Information
Number of Dependents: Clearly print the number of dependents in your household you can claim on your taxes (children or adults who you financially provide more that 50% of their living expenses) Total Monthly Household Income: Clearly print the amount of income from all sources your household (yourself, your spouse, and dependents) receives monthly (including but not limited to wages, profits from business, rental income from rental properties, social security income (SSI/SSDI), Income from investments, estates, trusts, alimony, child support, aid to dependent children, etc…

Total Household Assets: clearly print the value of all assets excluding the primary residence (including but not limited to: Savings, Checking, Mutual Funds, Stocks, Bonds, Rental property value, etc…)

Required Documentation
The documents listed in this section are needed to help us determine if you qualify for charity care under out financial assistance policy. If you do not have, or cannot produce the items listed, please include an explanation as to why.
Use this section to share any additional information you would like us to consider in the evaluation of your charity care application.
Patient/Guarantor’s Signature: Sign and date the application
Spouse’s Signature: Have you spouse (if married) sign and date the application

Use link below to print application and mail to Our Community Hospital, P.O. Box 405 Scotland Neck, North Carolina 27874


Our Community Hospital/Bryan Health & Rehab